Impulse eStore

Weird bunch this. I ordered an Acer wide screen monitor off them on Wednesday 1st December. Their web site alleged next working day delivery, so I should have got the monitor on Friday. Also an invoice would follow. It didn't. What actually happened was that they debited my credit card and then all went quiet.

So I mailed them on Saturday (4/12) asking them to confirm by close of business on Monday (6/12) that they were still trading as I was suspicious that there was no one home. It was starting to look like a web site which was still running but there was no human there actually processing orders. No response so I mailed them on Monday evening to cancel the order (under the Consumer Protection (Distance Selling) Regulations 2000 - impressive huh ;-)).

At seventeen minutes past midnight that night someone triggered an order cancellation so there was someone there after all ... I wonder why they didn't want to process my order? Perhaps because their price was so keen that, when it came to it, they couldn't find a trade supplier to supply it to them at less? Or perhaps they were just imcompetent?

Anyway a week later (14/12) the debit was still on my credit card so I mailed them reminding them that they needed to credit the amount back to my card. No response.

By Sunday (19/12) I'd still had no reply and no movement on the card so I emailed Worldpay, who'd processed the debit. They emailed Impulse eStore and the following day my credit card was correctly credited.

So all in all they failed to deliver when they said they would, failed to answer my emails and only refunded my card when I got Worldpay involved. Avoid.