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A Maze of Little Twisty Passages

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Yesterday I ordered something on eBay. It was a very good price but I thought I'd just got lucky. Nope, it was a scammer. So at 3am today I get an email from eBay:

Your recent eBay transaction may be from a compromised account

You were recently involved in a transaction for the following item: [...]

We're writing to let you know that an unauthorised third party may have accessed the seller's account to list this item. The item has been removed from the site, and the transaction was cancelled.

They go on to say:

If you already paid for the item, you may be protected by eBay. Open a request with the Resolution Centre and choose, "I bought an item. I haven't received it yet."

Well dur, of course I haven't received it yet, as you said ...

As I'd paid for it on PayPal I wandered over there. Against the payment it says:

Need help?
First contact the seller through eBay to try and resolve the problem. If it's still not resolved, go to the eBay Resolution Centre. You may be eligible for Buyer Protection.

FFS. So back to eBay and open a case.

No doubt this will be resolved in the end (I can always go to my card company I suppose) but why all this jumping through hoops first? eBay know it's a dodgy transaction as they've cancelled the listing. Why not simply tell PayPal they can refund me?

Tags: websites Written 15/08/16

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